Binus Internal Recruitment: Student Services Staff

Student Services Staff

Binusian Level 4 – Report to Services Section Head

Location – Anggrek Campus

 

Purpose of Jobs:

o   Interact with students or stakeholders to provide and process information in response to inquiries, concerns and requests about documents and services

o   Responsible for assisting all students/other stakeholders with their questions about BINUS University (through CRM) and BINUS Maya

o   Provide excellent services for students or other stakeholders related to following activities:

·         Student document distribution services

·         Student registration services

·         Student request services

·         Student information services

o   Update information in frequently as question (FAQ)

o   Ensure promptly respond to customer inquiries

o   Ensure the effectiveness of customer complaints handling process

 

Requirements:

·         Min. Diploma 3 Degree or BINUS University student min. 2nd semester, in any major

·         Max. age 30 year‐old

·         Knowledge of customer service principles and practices

·         Have min. 1 year experience, preferably with exposure in the same field

·         Have good administration skills and attention to details

 

How to apply:

1.       Check the requirements and the purpose of job below to ensure that you are match and able to do all of the responsibilities required.

2.       Consult with your supervisor about the possibility for you to move or be promoted to the position.

3.       Send your CV to hc‐recruitment@binus.edu and Cc to your Supervisor (for internal applicants).

4.       Follow the process with related Departments and Human Capital & Legal Division.

5.        We open the vacancies only until January 31st, 2013